Ursula Spencer leads the work through NERD. She helps you make the right technology decisions, build what your business needs, and get teams using the tools you have invested in.
Licenses are paid for. The rollout has stalled. The work still happens somewhere else.
Six failure patterns show up repeatedly. Pick the one that sounds like your Monday.
Need to build something, make a difficult technology decision, or get more from tools you already own? Start here.
Your product build is drifting. Your systems do not connect. A promising demo is not ready for real users. You need someone who can make the technical decisions and see the work through.
Get senior technology leadership without hiring a full-time CTO, plus help designing, connecting, and building the systems your business needs.
Talk Through Your Technology Problem See what Ursula is building →The pilot never becomes part of everyday work. Teams work around the system. Nobody is clear on who owns the next decision or whether the investment is paying off.
Find why people are not using the tools, make responsibilities and rules clear, and help teams put the changes into practice. Microsoft 365, Copilot, and Azure may be where the problem starts; we look at the work around them too.
The User Adoption Gap Report shows what is getting in the way, who needs to act, and what to fix first.
While working at a Microsoft Gold Partner, Ursula Spencer helped people use AI platforms across 25 organizations, including 485% user growth in 90 days at UCLA Anderson.
At the Federal Reserve Bank of Philadelphia, Ursula Spencer built the Federal Reserve System's first enterprise eDiscovery framework across 12 Reserve Banks.
UserBridge helps you understand why a rollout has stalled, decide what needs to change, and help people use the technology in their work.
Understand where people get stuck and which problems matter most.
Agree on the decisions, who is responsible, and what to tackle first.
Get help putting the changes into practice and checking whether they work for your team.
Start with a User Adoption Gap Report. Continue with senior technology leadership and hands-on support when your team needs help making the changes.
Bring the business problem, the decision you are facing, and what is getting in the way. We will discuss the outcome, the technical constraints, and where NERD could help.
You leave with something useful whether or not we work together.
Talk Through Your Technology ProblemBring the platform, the workflow, and the point where progress stopped. Start with an enterprise adoption conversation.
Discuss Enterprise AdoptionCompetencies, past performance, NAICS, and certifications. One click, no form.
Download the CAPEWhy enterprise tools go unused and what helps people use them. Enter your email and the download starts immediately.